Services

E-Commerce

Front Gate is the premier festival ticketing solution.

Our white-label e-commerce platform is designed specifically for the unique challenges of festivals. Take advantage of tiered pricing, intuitive cart bundling, upsells, flexible layaway plans, and much more. Easily manage complimentary tickets for your promoter partners or increase your sales through our 3rd party API. Rest easy knowing that Front Gate is the most robust e-commerce platform, able to process the largest onsales in the industry.

Front Gate's Collectible Credential

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The Front Gate Layaway Plan

Marketing

Our curated list of festival fans alongside Ticketmaster’s database of over 100 million ticket buyers gives Front Gate the largest reach and most powerful database in live entertainment!

Utilize our best-in-class audience and data visualization tools alongside a fully integrated enhanced e-commerce Google Analytics profile to track your efforts and refine your marketing approach.

Leverage our first-party data, advertising partners and affiliate networks to reach the right customers at the right time across Social, Streaming and the Web.

Measurable Marketing w/ Front Gate

* BASED ON 2018 AVERAGE CAMPAIGN PERFORMANCE

Fulfillment

All ticket and wristband orders are packaged and shipped directly from our warehouse, in Austin, Texas.

You will be in constant contact with our in-house fulfillment team and will always know the status of your customers’ tickets.

No project is too big or too small, from traditional paper tickets to custom unboxing experiences for your fans.

Client Service

Each of our clients is assigned an experienced Client Operations Manager who provides hands on training, consulting, and support through your entire sales cycle, as well as on-site expertise for the duration of your event.

This Manager will lead an on-site operations team to support your technical ticketing needs. Each team is tailored to your festival to provide the appropriate level of service for your needs.

Your Client Operations Manager is dedicated to the success of your festival. They are not only your dedicated subject matter expert but they will also advise on industry best practices and help you implement business solutions to identify opportunities and maximize your revenue.

Customer Service

We operate our own customer service center, with online support and a toll-free line to assist your consumers with ticketing issues and event questions.

Staffing for the customer service center is easily flexed by situation, so we can handle any volume you throw at us.

RFID Access Control

Beginning at wristband registration, Front Gate will help you learn more about your fans.

Attendees can use their Facebook or email information to easily register their wristband through our online portal. Now you are able to collect valuable demographic and profile data on who actually attended the event, in addition to who purchased the ticket.

Secured RFID wristbands and credentials are almost impossible to effectively replicate and our rapid-reading portals and handheld devices expedite entry and alleviate lines. In addition to creating opportunities for unique sponsor or experiential activations on site, Front Gate’s RFID technology gives you the tools to better understand the flow of your festival and gain actionable insights.

Cashless

Allow your patrons to seamlessly connect your wristbands with our partner Point of Sale systems to sell food, beverages, and merchandise at your event.

Create accountability with your vendors and drive revenue. Festivals using one of integrated cashless partners have seen a 20% increase in number of transactions per patron, as well as, a 24% increase in the amount each patron spends per transaction. This amounts to a 16% per head increase in revenue.

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The Case For A Cashless Festival

16%

PER HEAD INCREASE IN REVENUE

51%

DECREASE IN CASH ON SITE

100%

ADOPTION RATE FOR THOSE WHO REGISTER

Data & Analytics

Leverage wristband registration data, enhance activations, and seamlessly capture rich and meaningful information for sponsors through our RFID Data Package options.

Take ownership of data collection on-site and give your sponsors the ultimate tools for success. Our integrated fan engagement partners power onsite engagement, turning scan points into a fun interactive fan experience. Additionally, leverage our RFID Data Packages to track when a fan enters RFID enabled sponsor activations, registers for cashless and takes advantage of on-site perks and more!

Sponsorships

Leverage wristband registration data, enhance activations, and seamlessly capture rich and meaningful information for sponsors through our Fan Engagement Suite (FEST).

Take ownership of data collection on-site and give your sponsors the ultimate tools for success. This RFID enabled platform powers onsite engagement turning scan points into a fun interactive fan experience while giving sponsors insights they crave. Track when a fan enters RFID enabled sponsor activations, registers for cashless, takes advantage of on-site perks and more!

Front Gate Sponsorship Citi Case Study